INFORMATION, TERMS & CONDITIONS


 

POSTAGE & DELIVERY:

POSTAGE & PACKAGING

UK: £3.50 per order
Europe: £10.00 per order
Rest of the World: £14.00 per order 

All UK items are sent via Royal Mail Second Class and should be with you within 2 to 4 working days. Delivery times to international destinations will vary.
These delivery costs are for retail customers purchasing 'average' quantities of yarn for their own personal use. For very large or valuable orders, please email me to discuss other delivery options.


RETURNS:

Every order is handled with great care and our goal is for you to be completely delighted with your purchase. No refunds are given, unless your purchase is faulty, but we are happy to exchange any unused items in their original state.

Please take the time to read descriptions carefully. If you are concerned about colour variations, please check on multiple screens. We try our best to represent the colours and tones in all our products honestly and clearly.


CANCELLATIONS:

As most workshops incur upfront costs for us for materials and sometimes for tutors' fees, I can only offer a refund in the event of you cancelling your workshop booking  if I am able to fill the space. Please contact me as soon as you can if you cannot come to a workshop you have booked. All cancellations are subject to a £10 admin fee. If we have to cancel a whole workshop for any reason, your payment will be refunded in full.


KNITTING GROUPS & OTHER ENTHUSIASTS:

We occasionally take stands at fairs & markets. If you have an event that you think might be a good fit for us please do get in touch.

If you teach or supply anything knitting related and are interested in hosting a workshop or collaborating in some other way, we are always looking for creative ways to reach a wider audience. So, please do contact me with your ideas. 


PRIVACY POLICY:

Your privacy is something that we take very seriously. Any information you provide to us is held in strict confidence unless you give us permission to share it. We will not sell or rent your information to third parties for marketing or any other purposes. If you signup for our newsletter you are agreeing to receive updates and marketing emails from us only. 


COOKIE POLICY:

To comply with EU law, we must explain a little bit about how we use cookies. A cookie is a harmless little text file which asks permission to be placed on your computer's hard drive. Cookies allow websites to respond to you as an individual by gathering and remembering information about your preferences. 

We use cookies only where they are strictly necessary for the provision of this website service. We comply with the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 which states that continued use of this site implies your consent.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of this site.


Policies updated November 2016